Product Compliance Supervisor 18-23k·13薪
上海-浦东新区 3-5年 本科 招1人 3月6日更新
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顾女士 14分钟前在线 已认证
Senior Talent Acquisition Partner · 亚玛芬体育
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职位介绍
General Purpose of the Job: Through systematic complaint handling and analysis, ensure Amer China comply with laws and regulations, and maximize the protection of the brand's reputation. Assist on maintain smooth communication with regulatory authorities(SAMR & CCA). Main Responsibility Areas: 1.Execution of Complaint Handling ● Responsible for the daily receipt, registration, and initial classification/analysis of consumer complaints on 12315/12345 platforms. ● Execute established response procedures and strategies to ensure resolution within deadlines. ● Support the manager in coordinating with CS, Legal, Marketing, etc., for complex case investigations. 2.Data Processing & Preliminary Analysis ● Perform regular data collection and basic statistical analysis. ● Prepare initial data reports and charts to assist the manager in identifying trends and potential risks. 3.Monitoring & Communication Support ● Monitor designated channels for complaint-related public sentiment under the established mechanism. ● Actively communicate with consumers to resolve issues, escalating potential reputation risks promptly. 4.Process Execution & Improvement Input ● Analyze assigned complaint cases to identify root causes and recurring issues. ● Propose specific, actionable suggestions for process improvements. ● Track the implementation status of approved optimization measures。 5.Training & Knowledge Coordination Support ● Assist in preparing training materials based on resolved cases. ● Lead or co-facilitate internal knowledge-sharing sessions on specific topics (e.g., platform operation, common complaint types). Qualifications: 1. Bachelor’s degree or above, with priority given to majors such as Business Administration, Marketing, Consumer Rights Protection, etc. 2. More than 3 years of work experience in consumer complaint handling or related fields; priority will be given to candidates with experience in communication with SAMR & CCA; familiar with the complaint handling process of the 12315 and 12345 platforms. 3. Possess good knowledge of laws and regulations, familiar with relevant laws and regulations such as the and the , and able to accurately identify compliance risks in the enterprise’s business activities. 4. Excellent communication and coordination skills, able to effectively communicate with regulatory authorities, internal departments of the enterprise and consumers, and promote the resolution of problems. 5. Strong sense of responsibility, with strong pressure resistance and adaptability. 6. Meticulous and careful in work, focusing on details and a high level of empathy.
其他信息
行业要求:全部行业
所属部门:运营部

公司简介

亚玛芬体育(Amer Sports)是一家集合国际运动品牌的体育用品公司,旗下品牌包括萨洛蒙、始祖鸟、壁克峰、阿托米克和威尔胜。自2019年9月起,经由安踏集团、方源资本、Anamered投资股份有限公司和腾讯控股组成的投资财团收购,成为一家私营企业。 亚玛芬致力于提供性能优越的运动装备、鞋服与配件,为消费者提升运动表现,享受运动带来的愉悦感。我们在主流市场渠道推出多元的运动与产品的组合。我们的运动装备、鞋服和配件产品线覆盖广泛的体育运动,如网球、高尔夫、美式足球、篮球、高山滑雪、单板滑雪、攀岩、越野滑雪、跑步、徒步等。 亚玛芬的战略强调:以用户为核心,并在产品研发上不断精进。通过不懈的探索和研发,我们致力于开发出更精良的运动产品以吸引消费者和客户。我们的产品致力于提高运动员的运动表现,帮助他们实现目标,并让他们能在运动中享受更多乐趣。 在亚玛芬体育(中国),我们探索出这六条核心价值观:同创业、勇创新、容多元、行品牌、喜变革、秉真诚。它一直引导、鼓舞着全体员工,在工作中不断进取,并为业务发展带来卓越收获。 亚玛芬致力于提升雇主关怀,带来优秀的员工体验。 我们为员工精心设计的「活力职场」,融合了培训、运动、环保等多种主题活动与福利。在这里,你可以尽情享受专注工作与惬意生活带来的平衡! 同时,我们提供安全、健康、绿色的工作环境,确保员工在亚玛芬的每一天悠然舒心,活力迸发! 向上攀登,永无止境,是亚玛芬一如既往的旋律。欢迎更多有志之士加入我们,一同共创未来!
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更新时间:2026-03-31