【广州 QA and AML Manager 反洗钱与尽职调查经理（养老金/团险）招聘】-友邦资讯科技(广州)有限公司广州招聘信息-猎聘

谭女士 2分钟前在线已认证

HRBP/ 招聘专员 · 友邦资讯科技(广州)有限公司

聊一聊

职位介绍: Position Objective: The Manager is responsible for leading an operation team to achieve all business targets, plan capacity daily and intra - day based on tasks required and allocate/reallocate resources accordingly, also taking up some departmental functions, such as training, team building, MI report etc., and to fulfill further operational requirements and accumulate cross-team cooperation experience and be familiar to crisis handling procedure, capable to guide the team in contingency situations. Roles and Responsibilities: Quality Assurance • Assist the development and implementation of quality assurance programs to ensure operations and services are up-to-standard • Review various processes, procedure manuals and complaints to identify potential risk exposures and process improvement areas, and recommend changes and enhancement in processes when necessary • Assist to monitor the implementation of action items • Participate in process improvement projects/tasks to improve operation efficiency and effectiveness and provide recommendations to support business goals • Liaise with various stakeholders such as internal parties and auditors to maintain effective communication Corporate Solutions (CS) Broker on-boarding Routine Operations • Review the completed due diligence questionnaire from brokers • Background checks e.g. name screening and IA license checking • Annual review for existing CS brokers • Register Broker profile and grant License Codes to Brokers in system • Suspend / Terminate Broker Licenses • Perform other responsibilities and duties periodically assigned by immediate manager in order to meet business requirements. Operation Management • Identify key performance indicators and design reports for the team • Audit overall productivity and efficiency • Design and implement the strategies, policies, planning and management control systems for the team to achieve the highest level of productivity, operations effectiveness, quality and customer satisfaction and therefore improve the team’s financial condition and competitive edge in the Company as well as in the industry. • Establish operation manuals, review and streamline workflow / process and implement improvement measures to enhance efficiency & accuracy • Project an excellent image of OSSC internally and externally Financial Management • Be responsible for the service improvement and cost of service management. • Prepare business case and proposal for new process migration • Implement best practices for lowering the cost • Rigorously controls expenses without jeopardizing current operations or long-term growth People Management • Establishes and communicates clear objectives, priorities and performance standards • Identifies and grooms future leaders / bench strength over an extended period of time • Proactively seek feedback from staff to facilitate improvements in service, operation efficiency and customer satisfaction, which in some cases, should work with other departments’ management or escalate to the OSSC management. • Assess and develop staffs’ capabilities and provide coaching, training and development to all levels of team members. • Liaise and coordinate with all other parties concerned in resolving customer’s complaints and drive for service/operation improvements • Ensure the work forces are best utilized by manipulating some well-known operating model and methodology in meeting all service and productivity targets.

其他信息: 语言要求：英语、粤语; 行业要求：全部行业; 所属部门：OSSC

公司简介

AIA Digital+ China is a is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. AIA Digital+ is central to AIA’s goal of being a customer-centric and************ digital insurer, delivering ************services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. AIA Digital+ is part of AIA Group Limited.

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