【上海 Client Service Manager-Shanghai HSBC China招聘】-汇丰银行上海招聘信息-猎聘

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人力资源部经理 · 汇丰银行

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职位介绍: Corporate and Institutional Banking (CIB) HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services. We are currently seeking an experienced professional to join our team. In this role, you will: Accountable for daily client services quality to maximize client satisfaction. Provide excellent client service support for high client satisfaction rating and reference-able client base Lead the client’s service requirements on behalf of the business both internally and externally Lead Client Service Review process ensuring stakeholder alignments including adherence to criteria in order to deliver the client service requirements Proactively ensure Securities Services is the best connected and can demonstrate the best understanding of the client service priorities, goals and expectations Demonstrate a high degree of teamwork and collaboration with global Securities Services teams and the broader HSBC network to deliver solutions to the client. Ensure the HSBC values are present in everything we do, both individually and as an organisation. Displaying the behaviours of client knowledge and client focus, being a positive, helpful and driving team player, dependable and do the right thing, open to different ideas and cultures, connected to clients, internal stakeholder and each other. Requirements To be successful in the role, you should meet the following requirements: Relevant client facing experience, with ability to interface and interact with both strong communication and presentation skills, and with a good commercial understanding. Minimum of 6 years of client service or senior operational experience in global custody Ability to work across the organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed. Ability to demonstrate high levels of industry knowledge Sound understanding of controls and risk management Being a flexible, strong team-player You’ll achieve more when you join HSBC.

其他信息: 语言要求：英语、普通话; 行业要求：银行,基金/证券/期货; 所属部门：托管

公司简介

汇丰是在华投资最多的国际金融机构之一，覆盖银行、保险、基金、证券以及金融科技等领域。作为汇丰集团在内地的旗舰机构，汇丰银行（中国）有限公司在内地约50个城市设有服务网点，是内地网点最多、地域覆盖最广的外资银行。凭借对内地市场的深入了解和国际金融服务专业经验，汇丰中国通过国际财富管理及卓越理财业务以及企业及机构银行业务，为个人与企业客户提供国际化的金融服务。 HSBC is one of the largest investors among international financial institutions in mainland China, investing in sectors including banking, insurance, fund management, securities and financial technology. HSBC Bank (China) Company Limited, HSBC Group’s flagship entity in mainland China, has branches and sub-branches across approximately 50 cities.This is the largest service network covering the widest geographical reach by any foreign bank in the market. With knowledge of mainland China and international operations, HSBC China is able to provide customers with a wide range of financial and banking services, including International Wealth and Premier Banking, and Corporate and Institutional Banking.

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